- How to Join
- How to order
Guide for purchasing products:
- Step 1: Search for products
- Step 2: Add products to shopping cart
- Step 3: Place order with a guest or customer account
- Step 4: Complete checkout details
- Step 5: Select payment method and complete transaction
- Step 6: Move to [Order complete] page containing order number
When placing orders as a guest, note down the order number and transaction number shown on the [Order complete] page. This information will be automatically saved for orders placed with a customer account.
Bank deposit payments can be made by transferring funds through internet banking, mobile banking, telebanking, or by visiting your local bank branch. Payment must be completed within 12 hours, with the payer's real name matching the name on the order. If payment is not complete by this time, the order will be automatically canceled.
- Shipping Method : Parcel Service
- Shipping Area : General Santos City
- Shipping Rate : Fixed Shipping Rate : Regardless of your order amount, PHP 30will be charged for shipping.
- Delivery Time : 2 - 3 days
Additional surcharges may apply to shipping destinations that are outside the standard delivery range. Once your payment is confirmed, your order will be shipped as soon as possible. Depending on the items ordered, you may experience some delays.
- Returns & Exchanges
Address for returns and exchanges:
-  Narciso Compound, Kamias Street Extension City Heights GENERAL SANTOS CITY (DADIANGAS) SOUTH COTABATO
Exchanges and returns will be accepted under the following conditions:
- If you request an exchange/return within 7 days of receiving the product. However, exchanges/returns for household appliances will not be accepted if the packaging has been opened or damaged.
- If goods and/or services received are not as originally described or advertised, or carried out in a different manner, you may request an exchange/return within 3 months of receiving the product, or 30 days of discovering the issue.
Exchanges and returns will not be accepted under the following conditions:
- The product or product parts are damaged or missing due to reasons attributed to you, excluding damage caused to the packaging when handling and inspecting the item for faults.
- Goods of diminished value due to opened or damaged packaging (e.g. home appliances, food products, music records/CDs). However, items with screens, such as laptops, LCD monitors, digital cameras, etc., can still be accepted for exchange/return in accordance with the manufacturer's guidelines and procedures on items with defective pixels.
- Goods that have been used, or partially consumed, excluding product samples provided with cosmetic products.
- The value of the product has significantly decreased over time, to the extent that resale is difficult.
- Packaging of reproducible goods is damaged. (Contact Customer Support for more information.)
If you change your mind and wish to exchange/return a product, you are liable for any return shipping fees. (Including color/size exchanges.)
Once we have received your return item, your refund will be processed within 3 business days.
Points will be available for use after 20 days of an order being delivered. Points that do not meet this criteria will be categorized as 'Pending points.' This is to prevent points from being used through accumulated canceled orders. Available points can be used immediately to purchase goods. (Available points = Total points - Used points - Pending points)
The minimum purchase amount required to use points is PHP 0. The maximum purchase amount (per order) that can be paid with points is 5%.
Points will be withdrawn for orders that have been refunded or canceled. Points will automatically expire on deleted accounts. Points will also expire if no additional points have been issued after 3 years since the last issuance.